Reflection

I think it's pretty clear that we should all have a much better understanding of the relationship between technology, business processes, people, and the organization.  But what sticks out most to me is what we can learn from the Caregroup case.  Though very technical in background, there are many interesting concepts.  Most importantly, we see how important documentation is to a firm.  We must fight the urge to put aside the tasks associated with process documentation.  Also, change management in terms of the technology and people is key.  Controlling the levels of access users have to the system is crucial to keeping systems running and free of issues.  Finally, I think this case illustrates how delicate the relationship between an IT organization set up as subsidiary and the other business units can really be.  While there is the urge to support teamwork and get things done quickly, the fact is, taking the time to complete projects correctly benefits everyone more in the long run.  This was certainly my favorite case that our group presented. Does anyone have any thoughts to add?